Frequently Asked Questions

Everything you need to know about shopping with LEMAIRE.

Where does LEMAIRE ship to?

We offer worldwide shipping to most countries. Shipping costs and delivery times are calculated at checkout based on your specific location and the selected shipping method.

What is your return policy?

You can return any unworn, unwashed item with original tags attached within 14 days of delivery. Please note that certain items, such as intimate apparel, may be final sale for hygiene reasons.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.

Are your products covered by a warranty?

Yes, all LEMAIRE products are covered by a limited warranty against manufacturing defects. If you believe your item is faulty, please contact our customer service team with photos of the issue.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can request a cancellation within one hour of placement; however, once the order has entered the shipping process, we are unable to make changes.